Careers
Employment Opportunities with Affinity Fundraising Registration
Join Affinity and be part of our woman-led team of dedicated, detail-oriented individuals providing transparent, people-focused, and comprehensive registration services that help nonprofits gain and maintain compliance affordably and efficiently.
Benefits
Affinity proudly provides the following to all full-time employees: Employer-sponsored health insurance plan including medical/dental/vision/mental health coverage. Profit sharing. 10 paid holidays. 12 days PTO to start, growing to 24 days after two years. Flexible work schedule. Opportunity to be a part of a close-knit team at a growing, woman-led company that values work-life balance and self-care.
Registration Manager
Exempt Full Time
Compensation: $55,000–$70,000 annually. Varies in accordance with management responsibilities, education, and time in position
Job Summary
It's the responsibility of the Registration Manager to provide managerial oversight to production staff through direct and indirect supervision of production staff and contractors, managing the on-site staffing schedule, and monitoring team workloads and workflow using task management software and Affinity's proprietary software to ensure deadlines are met and all production expenses reported and accounted for. In addition, the Registration Manager acts as the primary customer service provider when customers have unique questions or needs and provides quality control through review of online and hardcopy registrations, and follow-up on incomplete filings.
Summary of Essential Job Functions
1. Manage direct and indirect reports in the following ways to ensure high quality, timely provision of services and strong teamwork:
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Provide consistent supervision check-ins for direct reports
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Provide ongoing coaching for the team
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Conduct regular performance reviews
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Manage all production contractors
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Provide daily guidance and decision-making leadership for indirect reports
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Run monthly production team meetings and report outcomes to Director of Operations
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Develop weekly remote/on-site staffing schedule to ensure production continues smoothly and no bottlenecks occur
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Support hiring process for new employees and oversee their training
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Provide feedback to Director of Operations for promotions, demotions, recognition, disciplinary actions, pay increases, etc.
2. Provide quality control for charity filing processes and provide execution and direct support for these processes as needed in the following ways to ensure accuracy, efficiency, and high-quality services:
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Manage and oversee assignment of all Affinity Single Portal® data reviews
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Oversee review and filing preparation process, providing direct filing support with key states as needed
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Assess and make independent decisions regarding the production process to ensure effective turnaround and continued progress for assemblies
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Set up, monitor, and document production progress within Trello to ensure effective completion of customer registration filing cycles
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Provide timely reports to Director of Operations for effective monitoring of Key Performance Indicators (KPIs)
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Maintain, update, and as needed create new written records of Standard Operating Procedures (SOPs) for registration process
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Provide managerial oversight and follow-up of staff expense registers to ensure monthly reconciliation by bookkeeper and mitigate bad debt incurred by business
3. Provide exemplary customer service for unique problems with accounts in the following ways to ensure customer retention and satisfaction:
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Handle day-to-day customer inquiries, escalating to Director of Operations if higher level communication merited
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Communicate effectively with state regulators, staff, clients, and supervisors
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Coach team members accordingly in how to assist in creating solutions for customers
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Manage and execute sending of monthly templated emails to customers relevant to their filing cycle progress and liabilities of select states
Additional Responsibilities
Executing any additional projects or responsibilities as needed and as assigned by the supervisor correctly and on time in the following ways to ensure the strength of the business and the team:
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Support online registration, corrections, and communication
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Ensure complete and consistent customer data
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Oversee database maintenance and updating
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Assist in withdrawing registrations as needed
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Manage "on hold" filings to ensure submission occurs within states' required windows
Experience and Education
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One to three years of management/leadership experience overseeing direct report(s)
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Customer support/service experience within the last three years
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Experience with nonprofits, government agencies, and/or legal organizations is a plus
Skills and Attributes
Leadership skills:
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Team orientation
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Problem analysis and resolution
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Ability to keep a cool head in the face of varying priorities and changing requirements
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Positive attitude and demeanor
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Eagerness to learn and adapt
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Time and task management
Interpersonal and communication skills:
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Emotional intelligence (the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict)
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Excellent written and oral communication
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Friendly, helpful, confident, and supportive personality
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Patience, flexibility, and fortitude
Technical skills:
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Mac operating system (OS) proficient with: Word, Excel, and Adobe Acrobat
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Familiarity with CRMs and databases
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Attention to detail and accurate data entry needed
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HTML experience is a plus
Physical Requirements
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Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
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Must be able sit, stand, or bend for long periods of time throughout the workday
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Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Willing to consider as few as 30 hours a week for the right fit. Five days a week required with schedule flexibility provided a minimum of three hours per day on-call within standard business hours of 8:00am–4:30pm MT. Mostly remote, occasional hybrid on-site needs are negotiable.
Location
Hybrid remote and on-site presence at our Arvada, CO location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Complete this survey and submit your resume using the button below.
Online Marketing Specialist
Non-exempt Full Time
Compensation: $50,000–$65,000 annually. Varies in accordance with management responsibilities, education, and time in position
Job Summary
The Online Marketing Specialist is responsible for the growth and development of marketing efforts, supporting facets of the sales process, and ensuring consistent branding and messaging is maintained across Affinity’s various communication vehicles.
Summary of Essential Job Functions
1. Collaborate with President on building a robust annual marketing plan to attract and retain customers. This involves:
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Developing strategies and messaging for all online promotional content in alignment with existing logo and messaging guidelines, and
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Collaborating with Sales Associate to identify intentional leads, generate contact lists, and manage content, and ensure lead generation strategy is in alignment with marketing strategy.
2. Maintain monthly SEO monitoring and analysis to increase targeted web traffic to ensure growth of a qualified pipeline in the following ways:
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Tracking, reporting, and analysis, of Google Analytics and web ranking to inform web content development and editing,
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Regularly creating and maintaining Google AdWords campaigns in response to data analysis,
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Website updating and formatting, with focus on SEO.
3. Accurate and timely maintenance of marketing presence for the company to attract new prospective customers to increase total estimate requests, and to keep brand awareness in front of existing customers to reduce customer loss and increase retention. This involves
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Updating the website,
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Editing and maintaining email templates,
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Promotion and implementation of at least 3 public webinars a year,
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Monitoring and ensuring consistent implementation of established logo and messaging style guides across all communication materials,
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Drafting, editing, designing, formatting, and sending bulk emails,
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Updating and maintaining email list,
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Scheduling, designing, and implementing paid advertising,
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Maintaining social media presence,
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Coordinating and executing direct mailings 1-2x per year, and
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• Implementing marketing initiatives through new and existing methods, both internal and external.
4. Creating clear, quality, and timely training and educational materials promoting brand awareness, and coherent customer service to ensure successful customer launch with the Affinity Single Portal®. This involves but is not limited to:
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Updating, managing, and growing online video library,
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Regularly reviewing and updating email templates for new customers and new contacts,
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Coordinating with President to upgrade existing marketing vehicles and tools as appropriate to ensure targeted communications reach desired customer base, and
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Monitoring for and implementing new tools that could enhance marketing efforts.
5. Supporting Inside Sales in absence of a Sales Associate with email marketing as-needed to ensure complete, accurate, and timely quoting and interaction based on established criteria in order to increase revenue and meet sales goals. This involves but is not limited to:
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Reviewing incoming estimate requests to qualify for appropriate support level,
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Initiating timely follow-up communications based on set criteria with templated emails,
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Updating and maintaining the Sales CRM application, and
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Hosting online product demos.
Additional Responsibilities
Executing any additional projects or responsibilities as needed and as assigned by the supervisor correctly and on time in the following ways to ensure the strength of the business and the team:
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Digital filing and maintenance of customer files as needed,
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Database maintenance and updating as needed
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Scanning of documentation as needed
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High tolerance for possibly frustrating circumstances
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Time and task management
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Verify state filings and filing requirements
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Assist in execution of special projects, and follow-up
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Patience and cooperation with bureaucracies
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Monitoring and maintenance of long-term projects
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Communicate with supervisor if help is needed in balancing and prioritizing responsibilities
Experience and Education
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Two or more years of full-time marketing experience
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Proven end-to-end Google Analytics operation and account performance experience
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Experience working with sales teams a plus
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Understanding of marketing and sales principles and customer service practices
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A strong online presence
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Strong data entry experience within the last three years
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Bachelor of Arts degree preferred
Skills and Attributes
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Natural curiosity and eagerness to learn and refine new skills
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Excellent time and task management skills
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Ability to multi-task, quickly adapt to changing priorities, and meet deadlines
Technical skills:
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Experience with Mac operating system (OS) required
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Proficient with: Word, Excel, Adobe Acrobat Pro, and HTML (Bootstrap preferred, must be willing to learn and master)
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Familiarity with CRMs and databases
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Attention to detail required
Interpersonal and communication skills:
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Able to work independently
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A commitment to creating high quality content
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Effective written and verbal communication skills
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Positive, flexible, with a patient attitude and demeanor
Physical Requirements
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Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
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Must be able sit, stand, or bend for long periods of time throughout the workday
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Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm MT, with some schedule flexibility.
Location
Hybrid remote and on-site work while training at our Arvada, CO location, but mostly remote thereafter. Occasional on-site needs are negotiable.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Complete this survey and submit your resume using the button below.
Registration Support Specialist
Non-exempt Full Time
Compensation: starting at $21/hr, commensurate with experience
Job Summary
It is the responsibility of the Registration Support Specialist to review and organize customers' registration-related data and documents, ensuring all requisite information is collected to efficiently and comprehensively submit all compliance filings to the states according to Affinity's streamlined process. As the primary point of contact, the Registration Specialist fosters relationships with nonprofit customers and reinforces trust in Affinity’s team-based services.
Summary of Essential Job Functions
1. Create, submit, and maintain accurate registration applications to the states within company turnaround times to ensure ongoing customer satisfaction and service fulfillment:
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Review information provided by customer on the Affinity Single Portal® and follow through until account is considered complete
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Create and send state forms to customers
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Prepare application packet productions and submissions with payments via hardcopy mail, CD, email, and/or online filing
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Data entry and/or review of registrations on state filing websites as needed
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Follow up with states regarding incomplete registrations, corrections, and correspondence until all issues are resolved
2. Provide customer education and support in a professional, friendly, accessible, and helpful manner to ensure customer retention and satisfaction in the following ways:
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Effective customer service with customers, regulators, and coworkers
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Follow up with all customer inquiries within two business days
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Confirm receipt of all customer emails
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Exercise patience and cooperation with state agencies
3. Internally file all data both physically and digitally in the following ways to ensure the accuracy and service reliability for customers:
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Maintain Affinity's proprietary database through review, verification, and updating of filing due dates for customers, status updates pertaining to registration process, and documentation of special requests from customers
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Track progress of your workflow through project management software Trello
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File and maintain customer files correctly and expediently
Additional Responsibilities
Executing any additional projects or responsibilities as needed and as assigned by the supervisor correctly and on time in the following ways to ensure the strength of the business and the team:
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Support filing deadline extension requests as directed
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Postage allocation and submission of all receipts
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Notify Bookkeeper of additional service billing as needed
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Order certified documents as needed
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Communicate with supervisor if help is needed in balancing and prioritizing responsibilities
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Assist in execution of special projects, and follow-up
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Monitor and maintain long term projects
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Verify state filing requirements
Experience and Education
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One to three years of office work experience
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Experience in a nonprofit or a law office preferred
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Experience interacting with government agencies is a plus
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Experience with Mac operating systems (OS) required
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Proficient with: Word, Excel, Adobe Acrobat Pro
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Familiarity with CRMs and databases
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Strong data entry experience within the last three years
Skills and Attributes
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Attention to detail and accurate data entry required
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A penchant for puzzles and processes
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Excellent time and task management skills
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Ability to multi-task, quickly adapt to changing priorities, and meet deadlines
Interpersonal and communication skills:
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Team orientation
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A commitment to high quality customer service
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Effective written and verbal communication skills
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Positive, flexible, with a patient attitude and demeanor
Physical Requirements
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Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
-
Must be able sit, stand, or bend for long periods of time throughout the workday
-
Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm, with schedule flexibility provided a regular schedule of at least 15 hours per week occurring within standard business hours. Mostly remote with occasional hybrid on-site needs.
Location
Hybrid remote and on-site presence at our Arvada, CO location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Complete this survey and submit your resume using the button below.