Careers

Benefits

Affinity proudly provides the following to all full-time employees: Employer-sponsored health insurance plan including medical/dental/vision/mental health coverage. Profit sharing. 10 paid holidays. 12 days PTO to start, growing to 24 days after two years. Flexible work schedule. Opportunity to be a part of a close-knit team at a growing, woman-led company that values work-life balance and self-care.

Registration Support Specialist

Non-exempt Full Time
Compensation: starting at $21–$25/hr, commensurate with experience

Job Summary

It is the responsibility of the Registration Support Specialist to review and organize customers' registration-related data and documents, ensuring all requisite information is collected to efficiently and comprehensively submit all compliance filings to the states according to Affinity's streamlined process. As the primary point of contact, the Registration Specialist fosters relationships with nonprofit customers and reinforces trust in Affinity’s team-based services.

Summary of Essential Job Functions

1. Create, submit, and maintain accurate registration applications to the states within company turnaround times to ensure ongoing customer satisfaction and service fulfillment:

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  Review information provided by customer on the Affinity Single Portal® and follow through until account is considered complete
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  Create and send state forms to customers
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  Prepare application packet productions and submissions with payments via hardcopy mail, CD, email, and/or online filing
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  Data entry and/or review of registrations on state filing websites as needed
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  Follow up with states regarding incomplete registrations, corrections, and correspondence until all issues are resolved

2. Provide customer education and support in a professional, friendly, accessible, and helpful manner to ensure customer retention and satisfaction in the following ways:

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  Effective customer service with customers, regulators, and coworkers
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  Follow up with all customer inquiries within two business days
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  Confirm receipt of all customer emails
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  Exercise patience and cooperation with state agencies

3. Internally file all data both physically and digitally in the following ways to ensure the accuracy and service reliability for customers:

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  Maintain Affinity's proprietary database through review, verification, and updating of filing due dates for customers, status updates pertaining to registration process, and documentation of special requests from customers
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  Track progress of your workflow through project management software Trello
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  File and maintain customer files correctly and expediently

Additional Responsibilities

Executing any additional projects or responsibilities as needed and as assigned by the supervisor correctly and on time in the following ways to ensure the strength of the business and the team:

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  Support filing deadline extension requests as directed
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  Postage allocation and submission of all receipts
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  Notify Bookkeeper of additional service billing as needed
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  Order certified documents as needed
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  Communicate with supervisor if help is needed in balancing and prioritizing responsibilities
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  Assist in execution of special projects, and follow-up
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  Monitor and maintain long term projects
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  Verify state filing requirements

Experience and Education

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  One to three years of office work experience
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  Experience in a nonprofit or a law office preferred
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  Experience interacting with government agencies is a plus
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  Experience with Mac operating systems (OS) required
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  Proficient with: Word, Excel, Adobe Acrobat Pro
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  Familiarity with CRMs and databases
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  Strong data entry experience within the last three years

Skills and Attributes

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  Attention to detail and accurate data entry required
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  A penchant for puzzles and processes
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  Excellent time and task management skills
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  Ability to multi-task, quickly adapt to changing priorities, and meet deadlines

Interpersonal and communication skills:

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  Team orientation
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  A commitment to high quality customer service
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  Effective written and verbal communication skills
  
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  Positive, flexible, with a patient attitude and demeanor
  

Physical Requirements

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  Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
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  Must be able sit, stand, or bend for long periods of time throughout the workday
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  Must be able to do repetitive motion with fingers, hands, and arms

Hours

Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm, with schedule flexibility provided a regular schedule of at least 15 hours per week occurring within standard business hours. Mostly remote with occasional hybrid on-site needs.

Location

Hybrid remote and on-site presence at our Arvada, CO location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To Apply

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