Careers
Employment Opportunities with Affinity Fundraising Registration
Join Affinity and be part of our woman-led team of dedicated, detail-oriented individuals providing transparent, people-focused, and comprehensive registration services that help nonprofits gain and maintain compliance affordably and efficiently.
Benefits
Affinity proudly provides the following to all full-time employees: Employer-sponsored health insurance plan including medical/dental/vision/mental health coverage. Profit sharing. 10 paid holidays. 12 days PTO to start, growing to 24 days after two years. Flexible work schedule. Opportunity to be a part of a close-knit team at a growing, woman-led company that values work-life balance and self-care.
Registration Support Specialist
Non-exempt Full Time
Compensation: starting at $21–$25/hr, commensurate with experience
Job Summary
It is the responsibility of the Registration Support Specialist to review and organize customers' registration-related data and documents, ensuring all requisite information is collected to efficiently and comprehensively submit all compliance filings to the states according to Affinity's streamlined process. As the primary point of contact, the Registration Specialist fosters relationships with nonprofit customers and reinforces trust in Affinity’s team-based services.
Summary of Essential Job Functions
1. Create, submit, and maintain accurate registration applications to the states within company turnaround times to ensure ongoing customer satisfaction and service fulfillment:
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Review information provided by customer on the Affinity Single Portal® and follow through until account is considered complete
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Create and send state forms to customers
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Prepare application packet productions and submissions with payments via hardcopy mail, CD, email, and/or online filing
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Data entry and/or review of registrations on state filing websites as needed
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Follow up with states regarding incomplete registrations, corrections, and correspondence until all issues are resolved
2. Provide customer education and support in a professional, friendly, accessible, and helpful manner to ensure customer retention and satisfaction in the following ways:
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Effective customer service with customers, regulators, and coworkers
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Follow up with all customer inquiries within two business days
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Confirm receipt of all customer emails
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Exercise patience and cooperation with state agencies
3. Internally file all data both physically and digitally in the following ways to ensure the accuracy and service reliability for customers:
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Maintain Affinity's proprietary database through review, verification, and updating of filing due dates for customers, status updates pertaining to registration process, and documentation of special requests from customers
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Track progress of your workflow through project management software Trello
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File and maintain customer files correctly and expediently
Additional Responsibilities
Executing any additional projects or responsibilities as needed and as assigned by the supervisor correctly and on time in the following ways to ensure the strength of the business and the team:
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Support filing deadline extension requests as directed
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Postage allocation and submission of all receipts
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Notify Bookkeeper of additional service billing as needed
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Order certified documents as needed
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Communicate with supervisor if help is needed in balancing and prioritizing responsibilities
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Assist in execution of special projects, and follow-up
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Monitor and maintain long term projects
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Verify state filing requirements
Experience and Education
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One to three years of office work experience
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Experience in a nonprofit or a law office preferred
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Experience interacting with government agencies is a plus
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Experience with Mac operating systems (OS) required
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Proficient with: Word, Excel, Adobe Acrobat Pro
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Familiarity with CRMs and databases
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Strong data entry experience within the last three years
Skills and Attributes
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Attention to detail and accurate data entry required
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A penchant for puzzles and processes
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Excellent time and task management skills
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Ability to multi-task, quickly adapt to changing priorities, and meet deadlines
Interpersonal and communication skills:
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Team orientation
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A commitment to high quality customer service
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Effective written and verbal communication skills
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Positive, flexible, with a patient attitude and demeanor
Physical Requirements
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Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
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Must be able sit, stand, or bend for long periods of time throughout the workday
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Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm, with schedule flexibility provided a regular schedule of at least 15 hours per week occurring within standard business hours. Mostly remote with occasional hybrid on-site needs.
Location
Hybrid remote and on-site presence at our Arvada, CO location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Complete this survey and submit your resume using the button below.
Digital Registration Support Specialist I
Non-exempt Full Time
Compensation: starting at $21/hr, commensurate with experience
Job Summary
It is the main responsibility of the Digital Registration Support Specialist I to provide online and email charity registration filing for select states in a timely and accurate manner, and provide limited customer service pertaining to those filings as needed. This position also dedicates half of its time providing support through ongoing follow up on incomplete registrations with state databases and regulators, and updating Affinity’s proprietary database with accurate and current due dates. Responsibilities include but are not limited to online & email submissions and follow-ups until filing is complete, making online payments, filing extensions, tracking punitive online states to prevent fines, assisting in registration packet production process.
Summary of Essential Job Functions
1. Provide timely and accurate maintenance of select online state registrations and filings in the following ways to ensure service fulfillment and customer satisfaction:
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Monitoring and submitting registrations, held filings, and extension filings
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Proactively reaching out to states to reduce and prevent fines for customers
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Creating new online customer accounts on state platforms prior to initial data entry
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Complete extension filings
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Monitoring emails from states and passing issues to supervisors
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Assisting with online filings and payments as needed upon request from supervisor and as funds are verified
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Providing effective customer service as additional information is required to complete assigned filings
2. Ensuring timely compliance and accuracy of state due dates for all customer accounts in the following ways to enhance efficiency and service fulfillment:
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Daily/Weekly/Monthly review and follow up of incomplete registrations
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Updating proprietary database with current registration dates and notes
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Identify incomplete filings that are actually corrections and redirecting to the appropriate team member(s) if not able to handle independently
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Uploading customer documents to state databases to complete online filings as needed
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Completing payments of additional state fees online and documenting payment receipts
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Saving registration confirmations and state correspondence to digital files
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Supporting management by way of additional special projects or assistance as directed
Experience and Education
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Minimum two to four years of professional work experience required
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Strong, accurate data entry experience required
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BA, BS or equivalent preferred
Skills and Attributes
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A penchant for puzzles and processes
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Excellent time and task management skills
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Critical thinking
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Ability to multi-task, quickly adapt to changing priorities, and meet deadlines
Technical skills:
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Experience using CRMs and databases required
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Experience with Mac operating systems (OS) required
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Proficient with: Word, Excel, Adobe Acrobat Pro
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Attention to detail required
Interpersonal and communication skills:
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Team player
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A commitment to high quality customer service
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Effective written and verbal communication skills
-
Positive, flexible, with a patient attitude and demeanor
Physical Requirements
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Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
-
Must be able sit, stand, or bend for long periods of time throughout the workday
-
Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm, with some schedule flexibility. Hybrid remote/on-site work, primarily remote
Location
Hybrid remote and on-site presence at our Arvada, CO location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Submit your resume using the button below.
Onboarding and Executive Sales Support Associate
Non-exempt Full Time
Compensation: starting at $20–$22/hr, commensurate with experience
Job Summary
It is the responsibility of the Onboarding and Executive Sales Support Associate to assist with onboarding of new customers, including communications, training, educational materials, and follow-up customer service. This position sets the tone of high-quality customer service for new customers in their initial interactions with Affinity after the sales contract has been signed and before services are fulfilled. Responsibilities include but are not limited to administrative support in the sales process as well as maintaining tracking spreadsheets, setting up and populating new customer accounts, and providing customer service to any/all customers through phone and email support.
Summary of Essential Job Functions
1. Executing clear, quality, and timely onboarding communications, training and educational materials promoting brand awareness, and coherent customer service to ensure successful customer launch with the Affinity Single Portal®. This involves but is not limited to:
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Maintaining files tracking new customer onboarding progress
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Setting up and pre-populating new customer accounts in the portal, and verify existing registrations as needed
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Executing onboarding communications
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Creating and editing login access for customers
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Setting up and hosting regularly scheduled customer training webinars
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Providing email support for new customers
2. Providing sales administration support — handling inside and outside sales as-needed — to ensure complete, accurate, and timely quoting and interaction based on established criteria in order to increase revenue and meet sales goals. This involves but is not limited to:
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Managing and coordinating data entry within sales CRM
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Scheduling calls between qualified leads and President
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Drafting sales communications per notes from CRM upon request from President
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Other sales-related admin support as needed
3. Providing timely online administrative support to ensure customer satisfaction. This involves but is not limited to
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Answering and routing phone calls
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Monitoring and responding to key email accounts, and forwarding to appropriate team members as needed
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Reviewing, preparing, and uploading documents received via email to customer accounts
4. Executing any additional projects or responsibilities as needed and as assigned by the President correctly and on time to support the strength of the business. This involves but is not limited to:
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Assisting in execution of special projects, and follow-up
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Monitoring and maintaining long term projects
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Verifying state requirements as needed
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Additional duties as assigned
Experience and Education
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Minimum two to four years of professional work experience required
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Minimum one year of customer service experience required
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Strong, accurate data entry experience required
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BA, BS or equivalent preferred
Skills and Attributes
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Willingness to learn
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Excellent time and task management skills
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Ability to multi-task, quickly adapt to changing priorities, and meet turnaround times
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Strong understanding of sales principles and customer service practices
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Experience with inside sales is a bonus
Technical skills:
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Experience using CRMs and databases required
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Experience with Mac operating systems (OS) required
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Proficient with: Word, Excel, Adobe Acrobat Pro
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Attention to detail required
Interpersonal and communication skills:
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Team player
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A commitment to high quality customer service
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Strong phone presence
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Excellent written and verbal communication skills
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Friendly, helpful, confident, and engaging personality
Physical Requirements
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Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
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Must be able sit, stand, or bend for long periods of time throughout the workday
-
Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm, with schedule flexibility. Hybrid remote/on-site work while training, must be willing and able to work on site on demand with one to two business days advance notice.
Location
Hybrid remote and on-site presence at our Arvada, CO location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Submit your resume using the button below.
Office Support Associate
Non-exempt Full Time
Compensation: starting at $18–$20/hr, commensurate with experience
Job Summary
It is the responsibility of the Office Support Associate (OSA) to assist in the creation, submission, and follow-through of accurate state filings for nonprofit organizations. The OSA completes the final stages of a multi-part process to ensure charities can focus on their mission, not their paperwork. This position involves completing administrative tasks within set sequences according to Affinity’s streamlined process. Providing accurate data entry and meeting designated timeline ensures customer and state regulator trust in Affinity’s team-based services.
Summary of Essential Job Functions
1. Assist in the creation, submission, and follow-through of accurate registration applications to the states within company turnaround times to ensure ongoing customer satisfaction and service fulfillment:
-
Create and send state forms to customers
-
Prepare application packet productions and submissions with payments via hardcopy mail, CD, email, and/or online filing
-
Review and/or enter data for registrations on state online filing websites as needed
-
Follow up with states regarding incomplete registrations, corrections, and correspondence until all issues are resolved
2. Internally file all data both physically and digitally in the following ways to ensure the accuracy and service reliability for our customers:
-
Maintain Affinity’s proprietary database through review, verification, and updating of filing due dates for customers, status updates pertaining to registration process, and documentation of special requests from customers
-
Track progress of your workflow through project management software
-
File and maintain customer records correctly and expediently
Additional Responsibilities
Executing any additional projects or responsibilities as needed and as assigned by the supervisor correctly and on time in the following ways to ensure the strength of the business and the team:
-
Support filing deadline extension requests as directed
-
Postage allocation and submission of all receipts
-
Order certified documents as needed
-
Communicate with supervisor if help is needed in balancing and prioritizing responsibilities
Experience and Education
-
Minimum one year of office work experience required
-
Strong, accurate data entry experience required
-
Experience in a nonprofit or a law office preferred
-
Experience interacting with government agencies is a plus
Skills and Attributes
-
A penchant for puzzles and processes
-
Excellent time and task management skills
-
Ability to multi-task, quickly adapt to changing priorities, and meet deadlines
Technical skills:
-
Experience with Mac operating systems (OS) required
-
Proficient with: Word, Excel, Adobe Acrobat Pro
-
Familiarity with CRMs and databases
-
Attention to detail required
Interpersonal and communication skills:
-
Team orientation
-
A commitment to high quality customer service
-
Effective written and verbal communication skills
-
Positive, flexible, with a patient attitude and demeanor
Physical Requirements
-
Must be able to lift, carry, push, or pull up to 30 pounds throughout the workday
-
Must be able sit, stand, or bend for long periods of time throughout the workday
-
Must be able to do repetitive motion with fingers, hands, and arms
Hours
Full-time 40 hours a week. Five days a week required on-call within standard business hours of 8:00am–4:30pm, with schedule flexibility. Hybrid remote/on-site work 50/50 balance.
Location
Hybrid remote and on-site presence at our Arvada, CO location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
To Apply
Submit your resume using the button below.